Refund policy

We take pride in the quality of our products. Due to the nature of custom automotive accessories and the speed of our production process, certain conditions apply to all returns and refunds.

1. Order Changes & Modifications

Due to our fast processing and automation systems, no changes can be made once an order is placed.

Please carefully review your selections before checkout.

We are not responsible for incorrect item selections made by the customer.

2. Return Eligibility

You have 14 days from the date of delivery confirmation to request a return or exchange.

To qualify for a return:

  • Items must be unused, undamaged, and returned in original packaging

  • Proof of purchase is required

  • Return requests must be submitted via the Contact Form on our website

  • Requests via WhatsApp, Chat, or other methods will not be accepted

  • Items must be securely packaged to prevent damage during return shipping

🚫 Returns or exchanges will NOT be accepted for:

  • Custom-made or personalized products

  • Items purchased on sale or through clearance promotions

  • Accessories (including straps, tools, etc)

3. Returns & Refunds Process

A. Change of Mind / Ordered Incorrectly

If your return request is approved:

  • A 15% handling and restocking fee applies to all refunds and exchanges

  • Items must be returned in resellable condition

  • No additional damage fees will be charged if returned properly

  • Returns must be packaged securely, with a minimum of 4cm protective material around all sides to avoid in-transit damage

  • Damaged or poorly packaged returns may incur additional costs or be rejected if the product is no longer in resellable condition

4. How to Request a Return

  1. Submit your return request via the Contact Form on our website within 14 days of delivery

  2. Wait for our team to review and approve your request

  3. You will receive detailed return shipping instructions

  4. Securely package your item to avoid damage in transit

  5. Once received and inspected, we will notify you of your refund or exchange approval status

  6. Approved refunds are processed within 7–10 working days

  7. ❌ Items sent back without prior approval will not be accepted.

5. Return Shipping Responsibility

✅ We cover return shipping only if:

  • You received an incorrect item

  • Your item arrived damaged

❌ You are responsible for return shipping if:

  • You changed your mind

  • You ordered the wrong item

📦 Packaging Requirements:
All returns must be securely packaged with at least 4cm of protective material around the product. Items returned without adequate protection may arrive damaged, and additional fees may apply or the return may be rejected if the item is no longer resellable.

📦 For items over R2000 (or $100 USD internationally), we strongly recommend using a trackable and insured courier service.

We are not responsible for lost or damaged return parcels due to insufficient packaging.

6. Non-Refundable Items

🚫 The following items are not eligible for return, refund, or exchange:

  • Sale or clearance items

  • Custom-made or personalized products

  • Modified watches

  • Any accessories

7. Delayed or Missing Refunds

If you haven’t received your refund within 10 business days after approval:

  1. Check with your bank or card provider

  2. Then contact us at: 📧 admin@xchrono.watch